Refund Policy
Overview
Thank you for subscribing to Propshark. This document outlines our refund policy for all subscription purchases. Please read this policy carefully before subscribing to our services.
No-Refund Policy
Propshark does not offer refunds for subscription payments. Once you have paid for a subscription period ($7.99/month), we will not provide refunds for any unused portion of your subscription term if you decide to cancel. This applies regardless of your reason for cancellation or how much time remains in your current billing cycle.
Rationale
Our no-refund policy exists for several reasons:
Our premium services provide immediate access to valuable analytics and tools
We deliver our full service offering from the moment your subscription activates
This allows us to maintain consistent pricing and service quality for all users
Subscription Management
While we don't offer refunds, you have complete control over your subscription:
You can cancel your subscription at any time through your account settings
Upon cancellation, your subscription remains active until the end of your current billing period
There are no cancellation fees or penalties
You can resubscribe at any time if you wish to regain access to premium features
Payment Processing
We use Stripe as our secure payment processor. All transactions are processed according to Stripe's security protocols and our terms of service.
Exceptions
While our standard policy does not allow for refunds, we understand that exceptional circumstances may arise:
Technical Issues: If you experience significant technical problems that prevent you from accessing the service and our support team cannot resolve them, please contact us.
Unauthorized Charges: If you believe you've been charged incorrectly or without authorization, contact us immediately.
Each exception request will be evaluated on a case-by-case basis. Please note that even in exceptional cases, we reserve the right to deny refund requests in accordance with our policy.
Alternative Resolution
If you're experiencing issues with our service, we encourage you to:
Contact our support team at support@propshark.io
Provide details about any problems you're experiencing
Allow us the opportunity to resolve the issue before requesting cancellation
Our team is committed to providing a high-quality experience and will work with you to address concerns about our platform.
Policy Updates
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this refund policy or need assistance with your subscription, please contact us at:
Email: support@propshark.io
Last Updated: May 8, 2025